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What Time Does Dial Direct Car Insurance Open? Opening Times

Dial Direct Car Insurance

Direct is a well-known South African insurance company that has been in the vehicle insurance market since 2003 and thought being a young insurance company, it serves and insures hundreds of customers and their property all over the country, in almost every province and it offers high quality insurance products for vehicles, homes, businesses, trips and families. Dial Direct is a friendly company that enables its clients to get affordable car insurance at a good rate and with many extra benefits, such as easy online access to your policy details, 24/7 customer service, easy-to-file claims, extra assistance in case of accidents and special discounts for a wide variety of clients.

If you want to find out more about Dial Direct’s car insurance and other types of insurance products, you can visit their website of contact one of the departments that will be mentioned above.

In this case, we are not going to talk so much about their products in detail, but we will rather talk about their services and the teams that area available to assist old and new clients with questions, claims or concerns. We will help you decide who you should contact from Dial Direct’s team and when these representatives are generally available to help. That is to say, we are going to go over the opening teams of the different departments available at Dial Direct and how the representatives from these departments can help you in regards to your insurance needs.

Dial Direct Operating Hours

Dial Direct operates throught different departments that are available for clients and potential clients. If you are interested in purchasing car insurance from Dial Direct, you can contact their sales department, which is available from Mondays to Thursdays between the hours of 8 in the morning and 8 in the afternoon, on Fridays from 8 in the morning until 6 in the afternoon and on public holidays, the sales departments is available to answer all your questions regarding car insurance from 8 in the morning until 1 in the afternoon. Unfortunately, Dial Direct’s sales department does not operate on Sundays but you can certainly request a quote online or wait until Monday to contact them.

If you have already purchased car insurance for your vehicle from Dial Direct and you have questions or need support with anything that has to do with your vehicle insurance, you should get in touch with their support department. Dial Direct’s support department is made of several support representatives willing to help clients find the best solution to their problems. If you need assistance with the documentation necessary to renew your policy or if you need help accessing your account, making payments or checking the status of your policy, the support department is the right department for you. Dial Direct’s support department is available from Mondays to Fridays from 8 AM to 6 PM, on Saturdays, from 8 AM to 1 PM. During public holidays, the department is open between the hours of 8 AM and 1 PM but unfortunately the support department is not available on Sundays.

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For claims, Dial Direct has a special team that helps clients file claims, get estimates and check the status of their claims online and personally. This department is exclusive for customers or people who have been involved in an accident with a driver insured by Dial Direct. File claims at Dial Direct is quite easy but, if you are having trouble doing so, you can always get the assistance of one of the members of the Claims teams. This team is available during weekdays, from Monday to Friday, between the hours of 8 in the morning and 5 in the afternoon, on Saturdays from 8 in the morning and 1 in the afternoon and on public holidays only in the morning between the hours of 8 AM and 1 PM. This department, just as the rest of Dial Direct departments, is not available on Sundays but you can still file a claim online.

Other Ways of Getting in Touch with Dial Direct

So, the thing is that some people cannot actually visit one of Dial Direct’s branches personally and they cannot contact the company over the phone during its business hours. If that is the case for you, please bear in mind that Dial Direct can always be reached over the phone, no matter the day or time. Dial Direct has a special line available, called the Compliments and Complaints Line and you can reach that line by dialing out the number 0861 555 598, any day, at any time.

You can also reach Dial Direct via e-mail. Their Ethics & Compliance e-mail address is or You can ask questions or share your comments with this company by sending a message to one of those e-mail addresses. If you would like to find out more about the company or if you are not a current client and would like to get in touch with Dial Direct media team, please send your message to their media enquiry team, to the e-mail address

And always remember that, when it comes to insuring your vehicle, it a good idea to speak to a representative for the insurance company you choose in order to get the details of the coverage offered, the rates you will have to pay for that coverage and any other detail that might be important for you.

Once you’ve got the coverage you need, it is important to keep track of your policy and file any claims, if necessary, as soon as you can after the accident takes place; this helps insurance companies get more accurate information about the accident and also enable them to find a prompt answer to your situation.

All in all, we can certainly say that Dial Direct is an excellent option if you are thinking of getting a new insurance policy because Dial Direct offers good rates and excellent customer service, which actually will translate into a better insurance customer experience for you.

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Questions and answers

Will my premiuim change?

You premiuim can be adjusted depending on your policy.

Are they available in Cape Town?

Yes. Dial Direct is available in that area.

Can I contact them in a way that is not over the phone or personally?

You can reach them online on their website.

Leave your rating about What Time Does Dial Direct Car Insurance Open? Opening Times

Excellent insurance options.

I had an accident last week and thank God I had my car insured with Dial Direct.

I have filed several claims and all of them went out well.

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