What Do People Say about Dial Direct Insurance? Ratings

Shopping for car insurance? And you are not sure which company you should choose for the safety of you, your family and your vehicle? Sopping for car insurance is not an easy task; there are so many options available and insurance jargon seems so difficult to understand. One of those many options available in the insurance market in South Africa is Dial Direct Insurance. In what comes next, we are going to go over some of the benefits that Dial Direct offers. We will see what makes Dial Direct a good option for those looking for vehicle insurance and we will also have a look at what current and former customers have to say about this company. So, if you are interested in peeking into some reviews for Dial Direct, you will certainly find what comes next interesting.

Dial Direct Insurance

What is Dial Direct? Dial Direct is an insurance company that operates in South Africa and is one of the most well-known insurance companies available in the South African market nowadays. If you are looking for a car insurance company that you can trust, then Dial Direct is certainly the right insurance company for you. Being a young company in the insurance market in South Africa, Dial Direct is constantly innovating to improve the quality of its products and services as well as their customers experience and it also understands the needs that drivers and property holders have nowadays. Dial Direct is a friendly company that can be reached online or over the phone and you can also visit any of its branches that are located in almost every province within South Africa.

Dial Direct Insurance Options and Benefits

Dial Direct offers a wide variety of insurance products, among which we can mention vehicle insurance for vehicles within and outside South Africa, such as car insurance, caravan insurance, watercraft insurance, motorcycle insurance, golf cart insurance, trailer insurance, personal insurance  home insurance for primary homes or vacation homes, home contents insurance, personal loans insurance, business insurance for any kind of business, corporate or small business, travel insurance that you can purchase if you are planning to go on a trip, and life insurance to protect yourself and your family. All these products can be found online on the company’s website so if you want to know more details about each of them please go online or contact one of the company’s representatives at their customer service line, which is 0861 007 367, from Monday to Thursday between the hours of 8 in the morning and 8 in the afternoon, on Fridays from 8 in the morning and 6 in the afternoon or on Saturdays during the morning only. All your policies and claims can be comfortably managed online since Dial Direct has an online platform where you can log in and check the status of your claims, renew your policies, file new claims or just search for other insurance products that you might be in need of.

What Do People Say About Dial Direct? Let’s Have a Look at Some Review

If you are looking for reviews about Dial Direct insurance, then Dial Direct’s website reviews from clients might be a good start. Dial Direct has included on its website some comments from their client, which include some statements and testimonials regarding the quality of their products and their customer service attention. It is also a good idea to search for comments on other websites and that is the reason why we have gathered some of the main statements that can be found online as kind of reviews from clients that have had good and bad experiences after purchasing their vehicle insurance from Dial Direct.

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We are glad to know that most of the reviews available online are quite good. Some these review mention that clients have not had any inconvenience with Dial Direct products or services. Other customers believe that Dial Direct insurance rates are quite fair taking into account the quality of their products and that it is a good option though it is not the cheapest available in the insurance market in South Africa. Other users have claimed that they got their policies online and that the whole process was quite easy and practical.

We have also found some comments regarding their customer services; a couple of customers have claimed that their customer service is not that good and that they generally have to wait too long on the phone before getting an answer. Although this might be true, it is important to highlight that customer services lines for companies in general are quite busy and that complaints about customer attention are the most common kinds of complaints. Besides, some customers state that they have never had any problems with customer care representatives and that the company has always been willing to help them, provide them with answers to their questions and meeting their car insurance needs in the best way possible.

Negative reviews include thinks like expensive rates and poor variety of product availability in some areas of the country. Some other customers have highlighted the fact that their premiums had increased without any previous notice during the term of their policy or at the time of renewal. Other reviews that have to do with the lack of professionalism or willingness to help by employees can also be found.

We would like to highlight, however, that these reviews are subject to each individual’s experience and perception; by this, we mean that each client’s experience might be different and while some people find Dial Direct to be the best insurance company, some others believe there are certain areas that Dial Direct needs to improve in order to become one of the best car insurance options in South Africa. Before deciding on the best option for your car insurance, we strongly recommend you to weigh the pros and cons of each insurance company to be able to determine which the best option for your insurance needs and pocket is.