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What Are the Telephone Numbers, E-mail Addresses and Contact Details of Dial Direct Car Insurance?

Dial Direct Car Insurance Telephone Number, Email Address and Contact Details

Today we will look into vehicle insurance, in particular car insurance, in South Africa and provide you with easy-to-read contact information in order to get in touch with one of the leading insurers country-wide: Dial Direct. Let's start by having a look at the general panorama.

Why Have your Car Insured?

If you are looking around for good insurances quotes for your vehicle, you are on the right place. South African consumers are becoming more aware of the need to have their car protected against a wide variety of risks ranging from accidental damaged caused by snow, hail or storms, to malicious damage, vandalism, theft and hijacking. In addition, traffic conditions including traffic jams and road in poor conditions, particularly in big South African cities pose greater dangers to both drivers and their vehicles.

The Insurance Industry in South Africa

These are only some reasons that account for the ongoing growth of insurance companies in the South African market. Consumers can now have easy access to insurance products considered as long-term meaning life insurance and also short-term products, which encompass car and other vehicles covers, buildings covers, home contents, travel insurance, medical cover, and even business cover. There is a huge variety of deals in the industry, where companies are offering basically four types of insurance products for cars:

  • Comprehensive plans

  • Third-Party, Fire and Theft plans

  • Third-Party Liability or Third-Party Only

  • Added-value options or other customized-type of plans

Rates vary from company to company, each of which use a set of pre-determined criteria to calculate your quote; that is, the monthly premium you will be paying in order to have your car covered for the whole period. These criteria usually include:

  • Personal details, such as age, gender, marital status

  • Vehicle details, such as car model, make and year

  • Driving history, including type of licence and issue year & month, as well as how good your claims history has been in the past years

  • Other type of information may be included as well, for instance, credits history.

Dial Direct in South Africa

Dial Direct is a local insurance born in South Africa and established as a member of the Telesure Group, which is made up by important companies such as Budged Insurance and 1sr for Woman. The company was launched in the year 2003 in an effort to compliment the current insurance portfolio with simple and straightforward covers. In addition, the plans have been designed in order to cater for different needs that different drivers may have.

Dial Direct Contact Us

With hands-on knowledge obtained after years of experience, Dial Direct understands that a solid and ongoing communication with its clients is an essential component of their customer service. This is why Dial Direct has launched its user-friendly web-site.

One of the easy access sections in is the Contact Us section, located at the top right corner of your screen.

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Contact Us gives useful details, including telephone numbers, e-mail addresses, and information about operating or business hours. All this information is shared for free access of online users who are navigating the page.

  • Their headquarters or head office is located on 1 Telesure Lane, Riverglen, Dainfern, 2191

  • For Sales and Support, you can call Dial Direct on 0861 007 367

  • In case of an emergency, you can have emergency assistance by dialling up 0860 911 911

  • You can also send an e-mail to in order to get online support

  • For media enquires, you can e-mail

  • You can also e-mail the Ethics & Compliance Department at or

If you want to have a personalized face-to-face service, you can visit their office during their operating hours:

  • For Sales: Mondays to Thursdays from 8 a.m. to 8 p.m.; on Fridays from 8 a.m. to 6 p.m.; on Saturdays and national holidays from 8 a.m. to 1 p.m. Its office remains closed on Sundays.

  • For Support: Mondays to Fridays from 8 a.m. to 6 p.m. and on Saturdays and national holidays from 8 a.m. to 1 p.m. Its office remains closed on Sundays.

  • For Claims: Mondays to Fridays from 8 a.m. to 5 p.m. and on Saturdays and national holidays from 8 a.m. to 1 p.m. Its office remains closed on Sundays.

If you are currently a Dial Direct client, you can also leave your feedback about your experience with the company. You can leave your comments, compliments, complaints or suggestions in the Have Your Say section or dial up 0861 555 598. This is useful feedback for the company that serves the purposes of handling and solving your issue, while improving the company overall performance and increasing customer satisfaction. Most common complaints and issues are regarding policy management and claims processing.

What Can Potential Clients and Potential Clients Do Online?

As the primary channel of communication between you, other potential customers and Dial Direct, has a myriad of functionalities that prove to be particularly interesting for those concerned about the insurance of their properties. Before you sign up with Dial Direct, you have your car or vehicle quoted online and for free. You have free access to vehicle insurance package information and are welcome to contact the company with any enquire you may have. Once you have become a client, you can easily handle and track your policy online with their policy management online system.

Summing up

With a growing concern on the roads, the South African insurance industry has witnessed a sharp increase in the last decade. Among the many options readily-available for South African consumers, all drivers in every corner of the country, the Telesure Group has launched Dial Direct insurance company offering a wealth of packages, benefits, options and add-ons. You can contact the company at your best convenience and they will assist you step-by-step to have your car covered.

Leave your question

Questions and answers

Can I just get a quote without phoning them?

Yes, you can get your quote on

Will my premium be adjusted over time?

Yes, they usually offer a yearly adjustment. But any changes on your details can influence the amount of your premium. For instance, you may add your son as a frequent driver and your premium will have an increase.

I've head they have offices here. I live in Cape Town.

Yes, you can visit them on Cnr. Sanctuary Blvd & Heron Cres. Milnerton, 7441.

What are Dial Direct Car Insurance telephone numbers?

You can contact Dial Direct Car Insurance by phoning on these numbers: 0861 555 680 and 0860 911 911 for emergencies

Leave your rating about What Are the Telephone Numbers, E-mail Addresses and Contact Details of Dial Direct Car Insurance?

There's just too much competition and I get spams all the time.

Thank you for your outstanding service!

I had a car accident but luckily was insured with DialDirect.

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